PASS-SURE ADM-261 RELIABLE EXAM TEST OFFERS CANDIDATES RELIABLE ACTUAL SALESFORCE SERVICE CLOUD ADMINISTRATION EXAM PRODUCTS

Pass-Sure ADM-261 Reliable Exam Test Offers Candidates Reliable Actual Salesforce Service Cloud Administration Exam Products

Pass-Sure ADM-261 Reliable Exam Test Offers Candidates Reliable Actual Salesforce Service Cloud Administration Exam Products

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The ADM-261 Exam aims to test the candidate's knowledge acquired in managing infrastructure, security, data, and users with deep knowledge of related service cloud features. The Service Cloud Administration certification exam verifies the capabilities of candidates in managing, configuring, and customizing Salesforce applications using Service Cloud features.

Salesforce ADM-261 (Service Cloud Administration) Certification Exam is designed for professionals who work with the Salesforce Service Cloud platform. Service Cloud Administration certification exam is a great opportunity for individuals who are looking to advance their careers in the field of Salesforce administration. The ADM-261 Certification Exam covers a wide variety of topics related to Service Cloud administration, including case management, contact center management, and knowledge management.

Salesforce ADM-261: Service Cloud Administration Exam is an essential certification for professionals who are responsible for implementing and managing Service Cloud solutions. Passing ADM-261 exam demonstrates that the candidate has the skills and knowledge needed to effectively manage Service Cloud solutions. Certified professionals are in high demand and can expect to earn higher salaries than their non-certified counterparts.

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Salesforce Service Cloud Administration Sample Questions (Q351-Q356):

NEW QUESTION # 351
Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.
What configuration should a consultant recommend?

  • A. Keep all open in tabs.
  • B. Define a custom List View.
  • C. Add History to the Utility bar.
  • D. Use a second Console session.

Answer: C


NEW QUESTION # 352
Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the qualityof their internet service. Agents must be able to use live agent functionality remotely. Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality? Choose 2 answers

  • A. Ensure each laptop has a modern browser installed.
  • B. Allow the user to log into Live Agent from multiple browsers.
  • C. Add additional components to the Lightning console.
  • D. Coach users on minimizing open console tabs.

Answer: A,D


NEW QUESTION # 353
Universal Containers wants to offer its customers interactive chat as well as Case processing. The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?

  • A. Case Assignment Rules
  • B. Process Builder Assignment
  • C. Live Agent
  • D. Omni Channel

Answer: D


NEW QUESTION # 354
Universal containers wants to implement Omni channel within service cloud for its representatives.
What is the first step required to configure Omni channel?

  • A. Assign users to the Omni channel feature license.
  • B. Assign users to Omni channel permissions.
  • C. Contact salesforceto have Omni channel enabled.
  • D. Enable Omni channel in setup.

Answer: D


NEW QUESTION # 355
A company provides customer support for new products and for routine maintenance of existing products.
These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement?
Choose 2 answers

  • A. Approval Processes
  • B. Support Processes
  • C. Support Types
  • D. Record Types

Answer: B,D


NEW QUESTION # 356
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